General Questions
- How will I update my band's website?
- What does the price cover?
- Do you offer refunds if i'm not happy?
- Is there a free version of eBandLive?
- How long does it take to get our site up and running?
- Why don't you offer free domain registration?
- Why do you use Gmail?
- Why do you use Google Analytics?
- What is a content management system?
- What does WYSIWYG mean and what does it do?
- What is CSS/XHML coding?
Email Questions
- How do i set up new email addresses for my band members?
- How do i check my email in a browser?
- How can i check my email in Outlook, Mac Mail or any other desktop application or phone?
What does the price cover?
It depends on what package yo're talking about.
If you go with our "We Design" package then it covers the following: One design concept, 2 revisions to that concept, CSS/XHTML coding, implementation into eBandLive's backstage.
If you go with our "You Design" package then it covers the following: consultation with your web designer, CSS/XHTML coding, implementation into eBandLive's backstage.
The $19.99 monthly charge covers the folowing: eBandLive content management system subscription, website hosting, custom email, and all the other features we offer.
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Do you offer refunds if i'm not happy?
We do offer refunds if we haven't started any design or coding work on your project. This is because it takes time, effort and cash for us to do this stuff and if we were to offer a money back guarantee we would lose our tookus. You can, however cancel your subscription at any time. When you cancel, your current paid month will run through to the beginning of your next billing cycle and then you?re done.
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Is there a free version of eBandLive?
Nope. There are a lot of free services out there for you to take advantage of but we're here to make you look as professional as we can. Plus, it took a lot of blood sweat and tears (yes, we cried a lot) to get this bad boy up and running. Would you work for free?
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How long does it take to get our site up and running?
It doesn't take too long at all. Our average turn around time is between 10-12 working days (doesn't include weekends) with the "We Design" package and 7-10 working days (after we approve the design's functionality) with the "You Design" package. Timelines depend on amount of workflow at hand as well as how quickly communication between us and the client flows. Timelines are not guaranteed though we do our best to meet them.
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Why don't you offer free domain registration?
Well, we thought about it but decided not to. If we were to register your domain we would ultimately own your domain name. We don't want to do that. You should own your domain name. Period. Register one at GoDaddy.
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Why do you use Gmail?
We use Gmail because its solid as a rock, you have complete and familiar control of your addresses, its easy to use, it syncs with all of the google applications, the interface rocks, and we just want you to have the best damn email you can get.
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Why do you use Google Analytics?
Because its the best analytics we could possibly give you. Using it requires a bit more setup on our end but its worth it. We could build our own but let?s face it, if you can't beat em, join em.
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What is a content management system?
It is the backend of your website that allows you to add/edit/delete the content of your website.
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What does WYSIWYG mean and what does it do?
"What You See Is What You Get". It can reference many things but in our case is referencing our text editor. Basically this means that when you add postings, what you see in the editor is how it will look on your website.
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What is CSS/XHML coding?
It's the "New School" way of coding websites. For years the standard has been table based HTML (which is naughty) but CSS/XHTML gets rid of the tables all together. Its a bit more involved than that, google it if you want more info, for now take comfort in the fact that we're doing things right :)
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How do i set up new email addresses for my band members?
Here is some documentation from google. Creating User Accounts
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How do i check my email in a browser?
Go to mail.yourdomainname.com, enter your email address, password and BAM!
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How can i check my email in Outlook, Mac Mail or any other desktop application or phone?
Here's a whole bunch of info on how to set up your email on different applications. Setting up your email on your desktop or mobile device.
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